Property
Inspections/Quality Management/E-Surveys
Sometimes it's
important to do a golf property inspection in order to analyze management’s
style and effectiveness with customers. A one-day or two-day inspection
by one of our experienced Quality Managers can help to improve
on the future disposition and performance of your course.
Our target is to help the golf courses to improve the satisfaction level of
their clients by implementing service standards and providing staff training.
- Evaluation of your
customer satisfaction by our Customer Experience Surveys
- SWOT analysis of the
results to start to implement service standards
- Training of all staff of
the club to improve the service to the clients
- Create clients awareness
due promotion activities, charity events, loyalty programs
- Create press coverage via
press releases and PR communications
- Improve on the
organizational and communicational system between staff,
clients and partners
Players Satisfaction Index (PSI):
Our reports are
designed to provide your golf course with trustworthy information, allowing you
to improve on your installations and services. Our PSI Survey offers content in an
electronic format covering information about all important areas of your club.
Quality of the installations and the course, service given by your staff as
well as general information.
If you want to
learn more how your customers or competitors, evaluate your brand or dig into
market segmentation, our Survey team can help you.